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Last Updated: 1 year ago

This privacy policy, which applies whatever the means or the medium used to access the site, its Android and iOS applications, its sub-domains and its services (hereinafter referred to as the "Application"), describes the conditions under which, when using the Application, we collect, use, and store information about you, including your personal data, as well as your choices regarding the collection, use and disclosure of these information.

By accessing and / or using the Application, you acknowledge that you have read, understood and agree to be subject to all the terms and conditions of this document. If you do not agree with this policy, you should not use the Application and its related services and you should not disclose your personal information to us.

Article 1 - Identity of the person who collects the personal data

The person in charge of the privacy policy is :

The company KARSAAZ  Limited, a is limited company in England and Wales (hereinafter referred to as "KARSAAZ", "we").

Article 2 - Operations in which we collect personal data

You can mostly navigate on the Application without identifying yourself, nor communicate your personal data.

You will be required to provide personal information :

  • Create an account ;
  • Find the best service provider ;
  • Subscribe to our newsletter ;
  • Contact KARSAAZ ;
  • Send a review

Some personal data that can be requested to you are required. The mandatory nature of the data collected is indicated by an asterisk or a red triangle, the other data is optional.

Article 3 - The personal data collected

KARSAAZ collects from you the following personal data :

  • Name, first name, address, email , phone ;
  • Your username and password ;
  • Information concerning payment, including credit card information ;
  • Your reviews ;
  • Your picture ;
  • Your IP address, connexion and order history, preferences, interests, viewed products
  • For Professionals : name of the company, description of the company's activities, the year on which the company was created, number of employees, services offered, Facebook and Twitter pages, Registration Number of your company.

Article 4 – The purpose of collection

KARSAAZ collect personal data for the Application user for different goals :

  • Requests :
    KARSAAZ collects the personal data of the clients to manage their requests for services, including to transmit the requests to the professionals, to communicate the quotes of the professionals, to deal with any complaints. In addition, KARSAAZ collects the personal data of the professionals to manage their accounts, send them requests for services, display their profiles, manage credit consumption, pay invoices and process any claims. In addition, KARSAAZ may analyze your data to improve and develop new services, identify trends in the use of the Application and determine the effectiveness of its promotional campaigns. In addition, these data will be retained in order to comply with various legal and regulatory requirements, in particular in order to enable us to establish proof of a right or a contract.
  • Newsletters :
    KARSAAZ can use your contact details in order to send you commercial offers and promotions. As soon as you create your account or from the "Notifications" section of your customer area, you can manage the sending of newsletters.
  • Sharing on social networks
    The Application has sharing tools allowing you to "like" or share a product page on the following social networks: Facebook, Twitter. By sharing content on these social networks, you submit to their own personal data protection policy which we encourage you to consult to improve your information regarding the use of your personal data.
  • Carrying out solicitations and / or surveys ;
  • Implementation of trade statistics ;
  • Organization of games contests, lotteries or any promotional operation ;
  • Management of requests for access, rectification and opposition ;
  • Debt collection and litigation management ;
  • Management of the reviews on services or content.

Article 5 - The recipients of the personal data collected

The personal data collected is intended for KARSAAZ and our partners and enables us to provide you high-quality services on our platform. Thank you.

In addition, customer data useful for the execution of service requests can be communicated to professionals and vice versa.

In addition, KARSAAZ can publish your requests and reviews on other third-party websites or applications. These reviews and requests, which contain only your first name and the first letter of your surname, are visible to the public.

In accordance with legal obligations, KARSAAZ may also disclose data to third parties when it is necessary to investigate, prevent, take action regarding illegal activities, alleged fraud, situations that may involve potential threats to the Or if we believe, in our sole discretion, that your use is incompatible with this document or the general terms and conditions of use of the Application.

In addition, personal data may be disclosed to a third party if KARSAAZ is compelled to do so by law or regulation, by court order, or if such disclosure is necessary in the context of an investigation, or a procedure, on the national territory or abroad.

To ensure a good performance of our services and, in particular, the management of our Client and Professional accounts, the data referred to within Article 3 of this document, can be transferred to our service providers, located in a foreign country (USA, Brazil, Bangladesh, India, Madagascar, Morocco, Russia, Ukraine). In order to ensure the perfect protection of your data, we carry out these data transfers either as part of the Privacy Shield | GDPR or within the framework of standard contractual clauses, concluded with our subcontractors and defined by the European Commission.

Article 6 – Technical ressources to protect personal data

You acknowledge that total security on the Internet does not exist.

However, KARSAAZ has implemented standard technical and organizational security measures to protect your data from accidental or intentional manipulation, loss, destruction, communication or any unauthorized access to information that we collect online.

The access to your customer area containing your personal data is thus only possible by means of an username and a password. You must not disclose or make this information available to others.

Article 7 - Data privacy policies

In agreement with the new regulations regarding the use of your personal data, you have the following rights:

You can modify anytime your personal data directly from your KARSAAZ Pro or Customer account.

You can exercise your right of access by writing to the following email address: [email protected]. For such cases, prior to undertaking the implementation of this right, we are able to request proof of the identity of the user, in order to verify its accuracy.

You can request the rectification or removal of your personal data. We may retain certain information about you, when required by law or when we have a legitimate reason to do so, especially if we believe or detect fraud or violations of our Terms of Service.

You have the right to object at any time, to the use of your personal data for commercial prospection purposes. You can also manage the sending of our newsletters or oppose such a sending, without charge, as soon as you create your account. You can do so from the "Notifications" section of your customer area or by taking the steps to opt-out, present in each newsletter we send.

You have the right to limit the processing performed on your data under the conditions defined by Article 18.1 of the General Data Protection Regulations (GDPR).

You have the right to file a complaint with the competent supervisory authority if you consider that we have not respected your rights.

You have the right to data portability, that is, to receive this data in a structured, commonly used, machine-readable format. Any request for portability can be made to the following address: [email protected]

Article 8 - The lenght of the storage of your personal data

Your personal data will be kept for the time necessary to achieve the purposes described above, in Article 4 of this document.

All data used for commercial prospecting purposes is deleted within a maximum of three years from the execution of the contract or last contact with the customer.

Beyond this timeframe, your data will only be kept to comply with our legal or regulatory obligations or, to enable us to prove a right or contract.

Article 9 – The processing of personal data by third party websites

This document applies only to pages on the Application through which KARSAAZ collects some of your personal data and not to websites held by third parties.

The Application may contain links to other websites or to features that are not subject to our privacy policy and where practices regarding privacy policy may differ from ours. KARSAAZ does not own or operate these websites.

Users should be aware of the privacy notices provided by the websites, as KARSAAZ is not responsible and has no control over the information collected, used, disclosed and more generally handled by the sites Internet third party.

In addition, hyperlinks to partner websites sometimes offer competitive games or promotions. By redirecting you to the sites concerned, these third parties may obtain personal data that you voluntarily submit to them to take advantage of this offer. KARSAAZ is not responsible for the use of your personal data by these third parties.

Article 10 - Application Policy on Cookies and Other devices

During your visit on the Application, cookies may be used on your terminal and in particular your computer, your tablet or your smartphone.

Our use of Cookies is subject to your express prior and specific consent, before they can be deposited on your terminal. We obtain your consent through a banner that includes, on the one hand, clear and explicit information on the purposes for which cookies and other devices are used and on the other hand information about the mean for you to decline the use of Cookies.

By using the Application, you agree to the use of Cookies in accordance with this document. If you do not accept the use of these cookies and other devices, you can disable cookies by following the instructions below under "Disabling cookies". However, certain areas of the Application are only accessible with Cookies called "necessary" and you must know that by completely deactivating them you may not be able to access certain contents or functionalities of the Application such as making a purchase.

10.1 – Cookies policy

Cookies are text files that can identify you as a client and save your personal preferences (for example, your language choices) as well as technical information (including path data).

In addition, we may also use web beacons, also called "pixel web" or "Clear GIF" or similar technologies that are used to verify how you use our Application and to see which pages of our Application you visit.

10.2 - Types of Cookies used by the website

KARSAAZ uses different cookie types :

  • Cookies called "necessary" allow you to benefit from the essential functions of the Application. Without these Cookies you will not be able to use the Application normally and in particular order a product.
    The "necessary" Cookies are :
    • laravel

In addition, KARSAAZ is required to collaborate with other companies that place Cookies on the Application. These companies assist us in the management of the Application and offer additional services. These Cookies are not required for use of the Application. The use of these Cookies by these third parties is subject to their own data processing conditions and is not covered by this document.

10.3 – Disable cookies

10.3.1 From your web browser settings.

Most browsers accept cookies by default. However, you can set your browser at any time to accept or reject Cookies on a case-by-case basis or to refuse them systematically.

However, if you refuse to register the necessary Cookies or delete those that are already registered on your device, you will no longer be able to benefit from a certain number of functionalities of the Application.

We decline any responsibility for the consequences linked to the degraded operation of the Application resulting from the impossibility for KARSAAZ to register or to consult the necessary Cookies and that you would have refused or deleted.

As a guideline, you will find below tips to disable cookies on your device. If you have any difficulties, please consult the "Help" section of your browser where you can find more information on how to prevent cookies and other similar technologies.

For Internet Explorer :

For Chrome :

For Firefox :

For Safari :

10.3.2 Via professionals platforms

You can also visit offered by the European Digital Advertising Alliance (EDAA) to refuse or accept cookies used by registered companies to this platform.

Article 11 – Changes to the Personal Data Policy

We may revise or supplement this document in order to take into account new purposes or changes in legislation. Such changes shall be effective as from their publication. To keep you informed of changes, please read this page regularly.

Article 12 – Contact KARSAAZ

For any questions or remarks concerning this document or questions regarding the use of your personal data, you can contact us as follows:

To send an email to our data protection officer, please use the following email address: [email protected] .

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