Thank you for booking a service provider through the Karsaaz app. Please read and note these important terms and conditions for using the Karsaaz app:
After every service delivery, we talk to our service provider to get their feedback and ensure service quality.
If you fail to comply with any of the above conditions, we will disable your account and may take legal action against you if necessary.
Thank you for using the Karsaaz app.
Dear Service Provider,
Please read it carefully and note these important terms and conditions for providing our service to users through the Karsaaz app:
We talk to every customer after every service delivery to get customer feedback about you to ensure the quality of service.
If you fail to comply with any of the above conditions, we will disable your account and may take legal action against you if necessary.
In order to offer services as a service provider, you must be registered on the Karsaaz App. To become a service provider and offer your services on the Karsaaz app, you must:
For Further Queries, Contact Karsaaz Helpline. Thank you for using the Karsaaz app.
Company: Karsaaz Limited is a company registered in the UK (England and Wales) that owns the website (https://karsaaz.app) and the mobile apps on Android (https://play.google.com/store/apps/details?id=com.KarsaazPro.app) and iOS store (https://apps.apple.com/gb/app/karsaaz-%DA%A9%D8%A7%D8%B1%D8%B3%D8%A7%D8%B2/id1568292047) and is responsible for publishing Karsaaz's services.
The website: Https://Karsaaz.App
The mobile Apps: Karsaaz mobile app on Android Play Store (https://play.google.com/store/apps/details?id=com.KarsaazPro.app) and iOS App Store (https://apps.apple.com/gb/app/karsaaz-%DA%A9%D8%A7%D8%B1%D8%B3%D8%A7%D8%B2/id1568292047)
Karsaaz: refers to the website https://karsaaz.app and/or the Karsaaz mobile apps on Android Play Store and iOS App Store
Request: All data (information, sounds, photos, design, etc.) that a Client submits online on Karsaaz for the purposes of requesting a service.
Client: Individual or legal entity registered on Karsaaz who submits one or more requests for services or searches and finds service providers using the Karsaaz. This refers to the service requester.
Service Provider: Individual or legal entity registered on Karsaaz's website or mobile apps who publishes different types of data (information, sounds, photographs, design, etc.) for the purposes of offering services on Karsaaz's website or mobile apps. This refers to a service provider.
User: Individual or legal entity using the services of Karsaaz.
Client Account: The account opened by a Client when registering on Karsaaz for the purposes of making use of the services offered by Karsaaz.
Service Provider Account: The account opened by a Service Provider when registering on Karsaaz for the purposes of making use of the services offered by Karsaaz.
Quotes: Pricing and information provided by the Service Provider on Karsaaz for the purpose of responding to a Client's Request. Also called Offers.
Profile: Information published by a Service Provider registered on Karsaaz, containing all the information about the Service Provider's business and other information about the Service Provider.
Partner: Third-party company working with Karsaaz under a commercial business contract for the purpose of providing additional services or features for Users.
Agreement: the most updated version of the agreement between a Service Provider and a Client.
Agreed Price: agreed price for Services (including any variation) agreed upon between the Client and Service Provider before the start of the service. It does not include any additional costs incurred by the Service Provider when completing Services which the Client agrees to reimburse.
Cancellation Admin Fee: the Fee payable by a Client for canceling a Service Contract.
Consequential Loss: any loss, damage, or expense recoverable at law:
and any costs or expenses incurred in connection with the foregoing.
Fees: all fees payable to the Company by Users, including the Service Fee.
Identity Verification Services: the tools available to help verify the identity, qualifications, or skills of Users, including mobile phone verification, verification of payment information, References, integration with social media, etc.
Non-excludable Condition: any implied condition, warranty, or guarantee in a contract, the exclusion of which would contravene the law or cause any part of the contract to be void.
Service Fee: the fee payable by the Service Provider to the Company as consideration for the Company's Services (and comprised as part of the Agreed Price) displayed to a Service Provider prior to entering into each Service Contract.
Services: the services to be rendered as described in the request, including any variations or amendments agreed upon before or subsequent to the creation of a Service Contract.
Service Contract: the separate contract which is formed between a Client and a Service Provider for Services. In the absence of, or in addition to, any terms specifically agreed, the model terms of which are included in the Model Service Contract.
Service Provider Funds: the Agreed Price less the Service Fee.
The purpose of these Terms of Service or general conditions is to:
The Company provides an online service designed to publish free requests for services or search for service Providers via its website and mobile apps. The Company, via Karsaaz, enables service requesters, also known as Clients, to contact service providers, also known as Service Providers. Service requests are comprised of requests published by Clients, which request help from a Service Provider registered on our platform to perform the service or the services they require. The Service Providers can then submit a Quote for each Request that they are interested in.
The Company acts solely as a host and provides the following:
Technical tools and storage space that enables Service Providers on Karsaaz to register and share their Profiles, information about their business, and their Quotes through Karsaaz; and enables Clients to register and publish their requests for services; The technology used to match Service Providers and Clients via Karsaaz, enabling them to easily connect and communicate; The information provided by Service Providers and Clients via Karsaaz belongs to them and is their sole responsibility. The Company declines liability for any information or for the validity of the content displayed on a Service Provider's profile or a Client's account.
The Company can and may advertise to its Users via its Karsaaz platform, mobile, and email campaigns.
The Company is not a recruitment agency. The Company is not a temporary placement agency. The Company does not have an Employer status for the Service Providers listed on its website or mobile apps. The Service Providers are in no way subordinated to The Company while making use of the services our company makes available for them via Karsaaz.
The Company's objective and scope are solely to enable Clients and Service Providers to connect for a given project and the service requested and offered. The Company has no obligation, liability, duty or control of any nature whatsoever, with respect to the interactions between Clients and Service Providers which take place via its website or mobile apps, namely with regards to the absence of a Quote or response from a Service Provider to a published Request; the number of Quotes received for a published Request; the quality of the service provided by the Service Provider who replies to a Request; the quality of the published Requests sent to the Service Providers; the timeframe for providing the service offered by the Service Provider; the legal framework in which the service is provided by the Service Provider; the validity of the information provided by the Service Provider registered on Karsaaz and displayed on his public profile page; the validity of the Client's Request; etc.
To access and use the services provided by Karsaaz, users are solely responsible for ensuring that their system and our online platform at Karsaaz are compatible.
To offer services as a Service Provider, you must be registered on Karsaaz. To become a Service Provider and offer your services on Karsaaz, you must:
Karsaaz allows all registered Service Providers to benefit from certain services as part of their relationship with Clients. Some of these services are free; others are paid. The terms applicable in both situations are detailed below.
Free and Paid services
1.1 The Company connects, automatically as well as manually and free of charge, registered Service Providers with matching jobs requested by Clients, based on criteria determined by the Service Provider, and which may be modified at any time: travel radius, availability, budget, type of service, etc.
1.2 Billing will only occur in the following circumstances: when there is an initial reply from a Client to a Service Provider (via a message sent through the platform); when a Client obtains a Service Provider's contact information through Karsaaz; when Karsaaz sends a Client's contact details to a Service Provider to deliver the requested service; when Client wants to connect with Service Provider through Karsaaz; when Service Provider makes use of Karsaaz for any aspect of the delivery of the service.
1.3 All replies by Service Providers to Clients' questions are completely free. Service Providers can also send free quotes to all matching Clients' requests. The price charged for accepting a Client's request is always displayed and will only be invoiced if the Client accepts the offer from the Service Provider, and Service Provider delivers the service against that request, as indicated in paragraph 1.2.
1.4 The Service Provider may access automatic messages sent by Karsaaz on his behalf in response to the Client's requests (as part of the free and automatic matching service described in section 1.1). The messages sent by the Service Provider to these requests are free. The Service Provider's access to a Client's telephone number will be charged and invoiced at the rate indicated on the client's request and which is the equivalent of a connection. From this point forward, the Service Provider can contact the client directly and shall pay the applicable fee to Karsaaz upon delivery of the requested Service to the Client (see 1.2).
1.5 Karsaaz is committed to connecting the Service Provider with a maximum number of Clients as soon as the criteria described in 1.1 are set by the Service Provider in such a way as to obtain a number of Clients which matches the Service Provider's settings.
1.6 Karsaaz provides an invoice for each service delivery made from the Service Provider's account (Payment History area). We send a weekly email that summarizes the situation (expenses, service deliveries).
1.7 In order to make full use of our services, all Service Providers must indicate at least one valid payment method (either a credit card or an authorized payment partner). Once the payment method has been registered, it can be used for all purchases made by the Service Provider. If the primary payment method as indicated in the Service Provider's Account is expired, invalid, or, for any reason, may not be debited, the Service Provider agrees that Karsaaz may proceed to use the second payment method where applicable as indicated in the Service Provider's Account.
1.8 Cancellations and refunds. For any cancellation or refund requests, please contact us via email at: [email protected] no later than thirty (30) days after billing. No claim will be issued after the thirty (30) day period. If you deactivate your account before we process your case, we will not be able to process your request. No monetary refund will be issued if the charge complies with the conditions presented in terms of Services.
1.9 The credits awarded by our Customer Service and added to your Karsaaz account are valid for 1 month, starting from the day they were added to your account. After 1 month, if they have not been used, they will automatically expire.
By registering on Karsaaz and creating a Request, you become a Client. As a Client, you authorize registered Service Providers to view and to reply to your requests. You authorize the Company to match your requests through its platform with suitable Service Providers and to share with them the required information from your Account. You also authorize the Company to share your requests with Partners, thus allowing them also to distribute your requests on their own website or mobile apps and Partners' networks with the aim of reaching out to a greater number of Service Providers potentially in a position to meet your requirements.
To access the Company's services, all Clients of the Company must create a Client Account on Karsaaz. If you decide you no longer want to use your Client Account, you can deactivate or delete it by sending an email requesting to do so to: [email protected] After deleting your data or your requests, or in the event of account deactivation, it is possible that copies of the data related to your account remain visible, as they have been shared with other Users of the Company.
Clients are solely responsible for the Requests they post online on Karsaaz. The Company may not be deemed to be a recruiter. The Company cannot be deemed to be a temping or recruitment agency, nor an employer or an agent on behalf of its Users. The Company has no legal obligation to ensure results regarding the responses provided to your requests. In order to enable your Client Account to work properly, you agree to:
The Company provides several paid options to Clients allowing them to highlight their requests to Service Providers on the website or mobile apps.
Each Request must originate from a real Client who requires a service.
It is strictly forbidden to use the Company's services to post requests or any type of content that:
Does not comply with the laws and regulations of the country where the request or content are published; breaches or does not comply with the country's labour law; may be perceived as discriminatory; contains advertisements for the Company 's competitors (advertisement for a competitor, link to a competitor's website or mobile apps, etc.); sells or advertises products or services; presents franchises, distribution deals, concessions or commercial agencies, pyramid schemes, club memberships or multi-level selling; targets sex, human trafficking or illegal human organ trafficking; promotes a political party, program, political position or topic, or benefits a specific religion; does not contain a genuine requirement for a service; has the sole purpose of gathering information about the Quotes offered by the Service Providers on the platform in order to share the information gathered with one or more competitors of same Service Providers; aims to post the same Request repeatedly in an attempt to receive more Quotes.
The Company may, at its sole discretion, delete any requests and/or content published on Karsaaz which does not comply with the terms of service or which is harmful and damaging to the Company's brand or image, or to any Service Provider or Client using the Company's services.
In order to make full use of our services, you must indicate at least one valid payment method (either a credit card or an authorized payment partner). Once the payment method has been registered, it may be used for all purchases made.
If the primary payment method, as indicated in your Account, has expired, is invalid, or, in any event, seems impossible to debit, you agree that Karsaaz may proceed to use the second payment method where applicable as indicated in your Account.
Service Providers and Clients using the Company's Services must refrain from:
Transmitting on Karsaaz's platform any prohibited, illicit, or illegal content or any information that may constitute an abuse of rights (e.g. escort services, sale of firearms or firearm parts and related services, sale of prescription drugs and related services, etc.), or that may be contrary to public order and/or morality, or that may be used to exert a threat or pressure of any nature, kind or form, or that is contrary to or contradicts any intellectual or industrial property laws or copyrights, or that has been obtained or used by any type of infringement, crime or misdemeanour; Endangering the security of Karsaaz (attempts to control, scan or test the vulnerability of a system or network; violations of security or authentication measures; violations or attempts to violate the system's or the network's security); Sending unsolicited letters, emails, faxes or contacting by phone any Service Provider or Client using the Company's services with the purpose of promoting any type of products or services; Making commercial use of any of Karsaaz's elements or data; Using the Company's services for a purpose other than that originally intended by the website or mobile apps; Opening an Account or creating a profile with the sole intention of promoting or selling any products or services; Using Karsaaz to promote one's own services or products using SPAM or repetitive requests for services.
These behaviors may lead to civil and/or criminal lawsuits. The Company may appeal to the judicial authorities in order to criminally prosecute Users who have been part of such violations. In the event that you fail to comply with any of the prohibitions detailed above, the Company may temporarily revoke your access to Karsaaz or permanently revoke your access to Karsaaz.
All the Company's content (information, texts, graphics, videos, images, logos, icons, files, etc.) is the exclusive property of the Company. All content is protected by copyright, trademark law, authors' rights, and intellectual property law. No Service Provider nor Client using the Company's services has the right to use any type of content belonging to the Company in a context (other website or mobile apps, other location, intranet, extranet, etc.) other than Karsaaz. All code created by the Company to display or generate its content on Karsaaz and on Karsaaz's webpages is protected by intellectual property law and you should not attempt to copy nor modify any piece of code at the risk of criminal prosecution.
The Company offers an exclusively online service via Karsaaz's platform, with the sole intent of posting requests for services from Clients with requirements and providing them with Quotes from Service Providers specifically tailored to their requests. By using the Company's services on Karsaaz's platform, as a Service Provider, you will have access to several requests for services from Clients, and you will receive requests for services matching your skills (based on the information provided on your Profile). To connect with a Client, you need to send them a Quote (offer + price). Once you send a Quote for a service, you are committing yourself to carry out that service at the time, at the place, and under the conditions stipulated by the Client. If the Client accepts your Quote, you should reach out to the Client as soon as possible using the phone number that he will provide you with or using the private messaging available in Karsaaz, so you may both agree on all the specific details of the service requested. You should arrive on time, be fully prepared to do the work requested and be polite in all circumstances. The Service Provider selected to perform a given service is the one whose Quote (offer + price) is accepted by the Client. Once the Service Provider has ended the service agreed with the Client, only the Client is able to confirm if the service was, in fact, successfully completed, and is also the only person able to leave a review & feedback about the Service Provider's performance. This feedback is given without any interference from the Company. Consequently, the Company will not be held liable for the reviews given, nor may Service Providers or Clients demand any type of action from the Company, nor that they control and/or validate in any way the opinions expressed about the service provided by the Service Provider to the Client.
The Company acts solely as an intermediary. The Company is not responsible for the Service Providers' status nor for their legal ability to issue invoices. The Service Providers are solely responsible for their taxes, for complying with tax regulations regarding the revenues obtained from the services provided to the Clients, and for complying with social security regulations in accordance with their country's legislation.
In the context of using the services of the Company, as a Client, you have access to Service Providers' Profiles via Karsaaz. You agree to use these Profiles adhering to the General Terms and Conditions, current laws and regulations, and data protection rules. You agree to take all appropriate steps to protect the information which you obtain when viewing the Profiles, namely steps against theft, malicious use, unauthorized access, publication for commercial use, modification, or deletion.
The Service Providers alone create their Profile. The Company in no way guarantees the accuracy or the veracity of these Profiles and the associated content. The Company reserves the right to restrict the amount of data that Clients can access. The Company may change these restrictions at any time and at its sole discretion. When you publish a Request for a service, the Company automatically selects the most suitable Service Providers for your Request.
Service Providers who are interested in your Request will send you their Quotation. You may choose the Quotation which best suits you. Once you have selected a Quotation, there is an exchange of contact details between the Client and the Service Provider. At the end of the job, the Client can leave a review & an evaluation of the Service Provider.
The Company is committed to making every effort to implement all procedures within its power to limit risks with regard to malicious intrusions, hacking or the deployment of any virus on its server and/or on Karsaaz's platform. The Company is also committed to making every possible effort to ensure the security of the content displayed at Karsaaz. Despite the Company's best efforts regarding the aforementioned, the Company is unable to fully guarantee that such an event will not occur. Therefore the Company will not be liable and declines any responsibility in the event of any malicious intrusions, hacking, or the deployment of any virus on its server and/or on Karsaaz's platform and/or in the emails sent.
In spite of all precautions taken by the Company's team to ensure that all the information transmitted through Karsaaz's platform is true and correct, the Company will not be liable for any false information and/or any false requests for services sent to Service Providers, nor for any false information and/or Quotes sent to the Clients, neither for any direct, indirect or consequential damage arising from any of the aforementioned. The Company will not be liable, under any circumstances, for the outcomes of the requests for services, namely if they do not satisfy the Client regarding the number of replies received from Service Providers or the type of offers presented in the Quotes received, or even with regards to the quality and features of the products or services offered by Service Providers. The Company does not intervene in the negotiations between Clients and Service Providers, which are established following a Request for a service being posted on Karsaaz's platform, and the Company will not be liable in the event of any dispute arising between the two parties.
The Client is responsible for checking the information provided by the Service Provider in order to ensure the competence of the latter to successfully carry out the proposed services. The Company will not be held responsible and declines any civil and/or criminal liability for any direct, indirect, or consequential damages arising from the relation established between Clients and Service Providers.
As a User, you agree that you will not make any claims, bring proceedings or request compensation (including any related legal fees) against the Company with regards to any type of Service Provider or Client content that you have provided on Karsaaz's platform, nor for your use of the Company's content, nor for any infringements to third party rights' by you, nor for your breach of the terms stipulated on these Terms of Service.
The Company will not be liable, under any circumstance, in the event of any system malfunction which is beyond its control, namely any type of network interruption, telephone, or Internet malfunction. The Company will not be liable in the event of force majeure circumstances (namely a strike, an Internet failure, etc.).
Karsaaz's platform includes links to third-party websites or mobile apps. The Company will not be held responsible for the hypertext links to other websites or mobile apps. The Company cannot be held responsible for any hyperlinks which lead to Karsaaz's platform. If you access any of this third-party websites or mobile apps, you do so at your own risk.
Karsaaz's platform is accessible 24 hours a day, 7 days a week, except in the event of any possible breakdown or of any maintenance required to ensure the proper functioning of the website or mobile apps. The Company reserves the right to interrupt Karsaaz's services at any time and for whatever reason, and this will not entitle Users to damages or compensation.
THE COMPANY DOES NOT MAKE ANY CLAIMS NOR ANY PROMISES REGARDING THE CONDUCT OF THIRD PARTIES, SUCH AS SERVICE PROVIDERS OR ADVERTISERS MENTIONED ON THE WEBSITE OR MOBILE APPS OR THE USERS OF THE WEBSITE OR MOBILE APPS. FURTHERMORE, THE KARSAAZ ENTITY WILL NOT BE HELD LIABLE FOR ANY LOSSES OR DAMAGES OF ANY NATURE ARISING FROM THEIR ACTIONS OR OMISSIONS, INCLUDING, FOR EXAMPLE, IF A USER OR A SERVICE PROVIDER IS FOUND GUILTY OF ABUSIVE USE OF YOUR CONTENT, YOUR IDENTITY OR YOUR PERSONAL INFORMATION, OR IF YOU HAVE A DISAPPOINTING EXPERIENCE WITH ANY OF THE SERVICE PROVIDERS OR ADVERTISERS LISTED ON THE WEBSITE OR MOBILE APPS. YOU PURCHASE AND USE ANY PRODUCTS OR ANY SERVICES OFFERED BY A THIRD PARTY THROUGH THE WEBSITE OR MOBILE APPS AT YOUR OWN RISK.
THE COMPANY DOES NOT MAKE ANY CLAIMS NOR ANY PROMISES REGARDING THE CONDUCT OF THIRD PARTIES, SUCH AS ITS PARTNERS. FURTHERMORE, THE KARSAAZ ENTITY WILL NOT ACCEPT LIABILITY FOR ANY LOSSES OR DAMAGES OF ANY NATURE ARISING FROM THEIR ACTIONS OR OMISSIONS, INCLUDING, FOR EXAMPLE, ANY CONTENT PRODUCED BY THE COMPANY AND SHARED BY ITS PARTNERS, SUCH AS PROFILES, REQUESTS, OR ANY OTHER INFORMATION FROM THE COMPANY.
Should The Company be considered liable, its liability for any damages suffered as a result of Karsaaz's use or The Company's services and/or Karsaaz's content will be limited to the sum of one thousand (1000) Pakistani rupees, regardless of the nature of the liability, whether it is a contractual, a tortious, partly tortious or criminal liability.
The Company reserves the right to refuse the use of its services immediately to any User, without any prior notification nor any type of compensation, and without prejudice to any possible compensation due to The Company, in the event of non-compliance by any User of any of his obligations as referenced in these Terms of Service, and particularly in the event of an act of piracy or attempted illegal use of any information present on Karsaaz's platform that is found to have been caused or originated by a User's post. The Company will inform the User of its decision via email, phone, or other means.
The only rights and resources available exclusively to you, as a User, in the event of general dissatisfaction with the website or mobile apps, the services provided, or any other complaint are the termination and the complete cancellation of your access and use of the website or mobile apps.
The website (https://karsaaz.app) and Karsaaz mobile apps are the property of the Company. All the elements which make up Karsaaz's platform comply with legislation on copyright, trademark law, and general intellectual property law, be it with regards to the form, the components of its architecture, structure, forms, texts, features, and graphics, or to any other data which is the exclusive property of the Company. You agree not to use these elements and codes. You agree not to allow the use of these elements and codes by any person for illegal and unauthorized purposes. Any reproduction, modification, publication, the total or partial transmission of these Karsaaz's elements and codes in any context or by any means with the intent to sell, resale, retransmit or make available to a third party in any way is expressly forbidden (more generally, any non-authorized usage by the Company of Karsaaz's website or mobile apps and any information shared on it is expressly forbidden). Failure to comply with these restrictions constitutes a serious offense that may result in civil or criminal liability for the counterfeiter. By publishing or displaying any Service Provider or Client-related content on Karsaaz's platform, you authorize the Company with a non-exclusive, worldwide right not subject to royalties, to reproduce, adapt, disclose and publish both Service Provider- or Client-related content, with the purpose of promoting and developing the Company's services. The Company is not responsible for the content's provenance. The Company reserves, at its sole discretion, the right to refuse, accept, publish, display or transmit any and all content. By submitting content to a public section of Karsaaz's platform, you give all Service Providers and Clients the right to access, search, display, save and reproduce the aforementioned content for their own personal use.
We authorize basic information about Service Providers provided by third-party data providers who collect this type of information from public documents and other public sources. We also gather information about Service Providers through our Users, who help us to correct the data we have online, or who inform us about the opening of a new business. Please do not hesitate to contact us to advise us of any updates or rectifications required from us by writing an email to: [email protected].
In the event of a dispute arising from or related to these Terms of Service, including any question regarding the interpretation, execution, and/or implementation of any of its sections, and in the event that no settlement can be reached between the parties involved, the relevant governing law and jurisdiction clauses apply. These Terms of Service are governed by the laws of the country.